Posted: October 22, 2015
In the latest scam targeting customers of the utility company, a telephone caller poses as a JCP&L employee and threatens to shut off the customer’s power unless an immediate payment is made.
In many cases, the customer is told to pay using a prepaid debit card, such as a Green Dot/MoneyPak card, a money transfer service like Money Gram or Western Union, or in person at a physical location. Oftentimes, the scammers are using Caller ID spoofing software to lead people to believe the call is coming from JCP&L.
It is suggested that if you receive such a call, hang up immediately. If your account is past due, you will receive a written notice of your account status, with instructions on how to avoid disconnection of service.
While JCP&L representatives may call a customer whose bill is in arrears in order to remind them that a payment is due, the representative would explain how a payment can be made using JCP&L’s established payment options.
They will not demand a payment over the phone or at a particular physical location. Moreover, JCP&L does not accept prepaid debit cards or wire transfers as payment, and their representatives will not demand your bank information or credit card number over the phone.
For more information, visit JCP&L’s scam and fraud information section of their website.