502 Millbrook Avenue, Randolph, NJ 07869-3799
Tel: 973.989.7100Fax: 973.989.7076

COVID-19 Water/Sewer Ratepayer Relief Measures

Posted: May 24, 2022

This notice announces relief measures for residential water/sewer ratepayers experiencing economic hardship during the COVID-19 pandemic.

Installment Plan Availability
Be advised that state law requires residential water/sewer customers to be offered an installment plan for any water/sewer arrearages accruing between March 9, 2020 and March 15, 2022. To maintain the installment plan, a residential water/sewer customer must make timely payments on all current charges. For more information, e-mail .(JavaScript must be enabled to view this e-mail address) or call 973.989.7048.

Late Fees, Charges and Penalties
Be advised that P.L. 2021, c. 317 prohibits local governments from charging residential water/sewer ratepayers interest, fees, or charges for late payment of water/sewer charges accruing between March 9, 2020 and March 15, 2022 until after March 15, 2022 at which time interest and penalties may begin to accrue. Late interest, fees or charges may be enforced against arrearages accruing before March 9, 2020 and after March 15, 2022.

Bill Assistance and Arrearage Forgivness Programs
The application period for the New Jersey Department of Community Affairs’ Low Income Water Assistance Program (LIHWAP) is now open. This federally funded program will provide financial assistance to low-income households to reduce the balances on their residential water and sewer bills. LIHWAP will provide benefits directly to water and sewer services providers on behalf of residential customers. The assistance can be used, in order of priority, to:

  • Restore services where services have been terminated and pay reconnection fees and other charges accrued due to a disconnection;
  • Avoid service disruption for those residential customers who are in danger of disconnection (i.e., received shut off notices or have past due balances) and to help them afford bill payment going forward; and
  • Support those household customers who are current in their bills but might be in danger of falling behind in the near future.

Priority will also be given to families with elderly or disabled household members and/or with children under the age of five, no matter which category they fall into.

To be eligible for LIHWAP assistance, applicants must be water/sewer bill holders who are responsible for paying their water and sewer bills directly to the water/sewer provider. Also, applicants’ total gross household income must be at or below 60% of the state median Income ($6,439 a month for a family of four.) The LIHWAP frequently asked questions webpage has additional information about maximum income limits and other items.

Participants in the Low Income Home Energy Assistance Program (LIHEAP) are automatically eligible for LIHWAP assistance so long as they are water/sewer bill holders.

People can apply online through the DCAid application portal.

Those without a computer or internet access can call 1.800.510.3102 to be directed to one of the community action agencies to assist them with starting, completing, and submitting an application online.