502 Millbrook Avenue, Randolph, NJ 07869-3799
Tel: 973.989.7100Fax: 973.989.7076

Services: Community Services

Dial-A-Ride Program

Due to the COVID-19 pandemic, Dial-A-Ride procedures have changed. Please download and read our updated procedures and guidelines .

In order to participate in our Dial-A-Ride Program, you must be fully vaccinated. Proof of vaccination is required.

The Randolph Township Community Services Department provides transportation to and from medical appointments and shopping. This program is offered to permanent residents age 60 and above and disabled adults 18 and above who receive Social Security disability benefits.

Advanced notice is required for Dial-A-Ride.
Call 973.989.7084 to make reservations.

Download Client Information Card 


Curb to curb transportation to local shopping centers is available twice a week on Mondays and Wednesdays. Arrangements for transportation must be made by phone at least 24 hours in advance. Suggested donation $1.00.

  • Mondays: ShopRite or Walmart in Roxbury
  • Wednesdays: (1st & 3rd Rockaway Commons, Rockaway) ShopRite, Dollar Tree and TJ Max. (2nd & 4th Trade Zone, Flanders) Michaels and Walmart.

Medical Appointments

Curb to curb transportation to and from doctors’ offices and physical therapy sessions is available Monday through Thursday between the hours of 9:00 a.m. and 3:00 p.m.; Morristown and Parsippany appointments are from 10:00 a.m. to 2:00 p.m. It is best to call and schedule a ride as soon as you have made a medical appointment. Suggested donation $1.00.

Dial-A-Ride Policies & Procedures

Medical Appointments

  • To ensure transportation is available, passengers are encouraged to contact the office as soon as they have a scheduled medical appointment. No transportation appointments will be made with the driver. All appointments must be made through the office at 973.989.7084.
  • The driver will call at the end of the day on the day before your medical appointment to let you know your pick up time. Passengers should be ready 15 minutes before scheduled pick up time.
  • Passengers are advised to bring a light snack or drink with them in the event that they have to wait for return home transportation.
  • Please make every effort to keep your scheduled medical appointment. If you are unable to make it, it is the responsibility of the passenger, family member or contact person to notify the office if an appointment is cancelled or changed. This should be done immediately when you cancel your appointment.
  • If you are having a medical procedure involving anesthesia, you must have an aide with you on the bus. The driver will only pick up and drop off the aide at your residence.


  • “Regular passengers” are passengers who go shopping every week. You must contact the office no later than 8:45 a.m. if you are not going. Please call the office if you would like to be a “regular passenger.”
  • “Will call passengers,” who go shopping once in a while, are asked to call the day before if you would like to go. If you call on the day of, you must call no later than 8:45 a.m.
  • Please be ready for pick up by 9:00 a.m. for shopping. Our routes change each day depending upon who will be shopping.
  • Passengers using the program must be able to walk to the vehicle and depart unassisted, unless accompanied by an assistant.
  • Passengers must be watching for the township vehicle and come out as quickly as possible so that the driver can keep to his/her schedule and not keep other passengers waiting. The driver will pull up to your house and beep twice and if you do not come out, the bus/car will leave.
  • Passenger walkways on township vehicles must remain clear at all times. No packages, arms or legs in the aisles please.
  • Passengers needing to stop at the bank are asked to let the driver know when they enter the bus. Stops will only be made at those banks which are on the way to the designated shopping center for that day. No stops will be made on the return trip.
  • Three (3) grocery bags are permitted per person. It is the responsibility of each individual to carry their own bags. No personal shopping carts are allowed on the bus.

India Brook Village Tenants: For all types of transportation, the pick-up/drop-off location is the area between the two buildings where the flag pole is located.

If we have bad weather (snow or heavy rain) and the schools are closed, shopping will be canceled and medical appointments will be decided on an individual basis.